Our Showroom in Wilston, Brisbane is home to The Paws Room collection. You can call us on 0448 889 375 or email bestfriends@thepawsroom.com.au to make an appointment. You're welcome to bring your pup along too. You can also pick up your order from the showroom to avoid delivery charges and any delay to getting your crate.

We ship with Startrack and Allied Express to ensure the best price and fastest, secure delivery. We have flat rate shipping charges depending on the weight of your selection.

Generally we dispatch within 1-3 days and shipping will take 3-5 days. We'll endeavour to let you know if it will be more than 10 days until you will receive your order.

The Small Teddy and Small Buddy are perfect for dogs that are small in stature but big on brains and affection:

• Maltese
• Yorkshire Terrier
• Pomeranian
• Toy Poodle
• Miniature Dachshund
• Shih Tzu
• Papillon
• Japanese Spitz
• Pekingese
• Havanese
• Pug
• Miniature Pinscher
• Cavalier King Charles Spaniel
• Brussels Griffon
• Bichon Frise
• Toy Cavoodle
• Silky Terrier
• Chinese Crested Dog
• Jack Russell Terrier

The Medium Teddy and Medium Busta crate covers are suitable for medium dogs like 

• French Bulldog
• Boston Terrier
• Miniature Schnauzer
• Beagle
• Cocker Spaniel
• Italian Greyhound
  
• Cockapoo
• West Highland White Terrier
• Scottish Terrier
• Lhasa Apso
• Border Terrier
• Cairn Terrier
• Australian Cobberdog
• Miniature Bull Terrier
• Schnoodle
• Lowchen
• Tibetan Terrier
• Spoodle
• Welsh Terrier

The Large Teddy and Large Buddy is suitable for larger dogs like

• English Springer Spaniel
• Staffordshire Bull Terrier
• Whippet
• Mini Labradoodle
• Australian Shepherd
• Brittany Spaniel
• Australian Cattle Dog
• Standard Schnauzer
• Portuguese Water Dog
• Soft-coated Wheaten Terrier
• Bull Terrier
• Vizsla
• Border Collie
• English Bulldog
• Lagotto Romagnolo
• Airedale Terrier
• Samoyed
• Koolie

XL Teddy and XL Busta crate covers are the best options for even larger breeds such as 

• Labrador Retriever
• Golden Retriever
• Standard Labradoodle
• German Shorthaired Pointer
• Boxer
• Weimaraner
• Dobermann
• Dalmatian
• Standard Poodle
• Flat-Coated Retriever
• Belgian Shepherd
• English Setter
• Collie
• Rhodesian Ridgeback
• Bernedoodle
• Chesapeake Bay Retriever
• Irish Setter
• German Wirehaired Pointer

If you are not satisfied with your products, we offer a full refund or exchange within 30 days of purchase, provided the products are unused and undamaged. You will be responsible for the cost of return shipping and assume any risk of lost, stolen or damaged goods during transit.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To start a return, you can contact us at bestfriends@thepawsroom.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that custom and international orders are not eligible for refund or exchange.

Puppies chew. Shoes, paper, lego and yes, even furniture! Dogs start teething when they are a few months old and this went on with our dogs until they were about 18 months old (especially when they got bored or anxious). 

Dedicated enrichment toys can help (for example our Pebble enrichment toy or Twirl lick mat). We recommend using the puppy proof side guards with Teddy, especially for young dogs and chewers, to protect the birch plywood from sharp teeth. Our crate covers are the best option for heavy chewers, as they elegantly disguise the robust wire crate inside.

When introduced positively and used appropriately, many dogs benefit from having a calm, secure space of their own.

Crates can support:

• puppy training and toilet routines
• better sleep and settling
• recovery after illness or surgery
• safer introductions to new environments
• calmer daily routines and boundaries

Many dogs naturally seek den-like spaces to rest and feel secure. The key is ensuring the crate is introduced gradually, associated positively and never used as punishment.

At The Paws Room, we believe crates should feel like a safe retreat rather than confinement, with thoughtful design that helps dogs stay connected to the home while still having a space of their own.