FAQ about The Paws Room and our dog crate furniture
Does The Paws Room have a shop?
Our Aussie Dog Showroom in The Gap, Brisbane is home to The Paws Room collection. Call us on 0448 889 375 or email bestfriends@thepawsroom.com.au to make an appointment. You're welcome to bring your pup along too.
What size is right for my dog?
The S/M Teddy, small Fable and Archie are perfect for dogs that are small in stature but big on brains and affection, including Cavoodles, Spoodles, Chihuahuas, Pomeranians, Maltese, Cavalier King Charles Spaniels, Silky Terriers, Chinese Crested Dogs, Miniature Schnauzers, Bichon Frises, Yorkshire Terriers, Pekingese, Shih Tzus, Japanese Chins, Havanese, Miniature Pinschers, Brussels Griffons, Papillons, Affenpinschers, and Pugs.
The Large Teddy and M Jack and M Busta crate covers are suitable for medium dogs like Staffordshire Terrier, Australian Shepherd, Cattle Dog and Beagle, to the Border Collie, Cocker Spaniel, Bulldog, Corgi and Schnauzer. If you are not sure that your dog will have quite enough space in the S/M, we recommend upsizing to the Large.
XL Teddy, XL Jack and XL Busta crate covers are the best options for even larger breeds such as labradors, golden retrievers, groodles, german sherpherds, weimeranas, poodles and greyhounds. It fits neatly over the XL Kmart dog crate or other 42 inch wire dog crates.
Do you accept returns
If you are not satisfied with your products, we offer a full refund or exchange within 30 days of purchase, provided the products are unused and undamaged. You will be responsible for the cost of return shipping and assume any risk of lost, stolen or damaged goods during transit.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
To start a return, you can contact us at bestfriends@thepawsroom.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that custom and international orders are not eligible for refund or exchange.
Why do your crates cost more?
We value good design. We prioritise sustainable materials. And we subscribe to the ethos of less is more.
With Teddy, for example, your dog crate also serves as a beautiful side table, bench seat and storage solution all in one piece. Think of your Paws Room furniture as a durable investment that will become an integral part of your home.
Will my dog chew on their crate?
Puppies chew. Shoes, paper, lego and yes, even furniture! Dogs start teething when they are a few months old and this went on with our dogs until they were about 18 months old (especially when they got bored or anxious).
Dedicated toys can help (for example our Pebble enrichment toy or Baker hemp rope toy). We recommend using the perspex side sliders with Teddy and corner guards with Archie, especially for young dogs and chewers, to protect the birch plywood from sharp teeth. Our crate covers are the best option for heavy chewers, as they elegantly disguise the robust wire crate inside.
Should I crate train my dog?
We had no idea how positive the crate experience would be for our dogs, especially our more anxious Shar Pei, Paolo. Sign up to our online crate training course with expert dog behaviourist Laura Godwin to learn all about the benefits for your pup or adult dog.