FAQ

Where is The Paws Room shop?

The Paws Room Pop-Up is at 17 Bayswater Street in Rosalie Village, Brisbane. You can find us there on Sundays from 8-11am to see all our furniture and accessories, as well as get some barkfest treats for your doggo!

Please select the direct collection option if you would like to save on shipping in Brisbane and we'll arrange to have  your order ready for pick-up at our pop-up.

What size is right for my dog?

The small Teddy and Coco is perfect for dogs in the Toy Group - those that are small in stature but big on brains and affection, including Cavoodles, Chihuahuas, Pomeranians, Maltese, Cavalier King Charles Spaniels, Silky Terriers, Chinese Crested Dogs, Miniature Schnauzers, Bichon Frises, Yorkshire Terriers, Pekingese, Shih Tzus, Japanese Chins, Havanese, Miniature Pinschers, Brussels Griffons, Papillons, Affenpinschers, and Pugs.

The medium Teddy and Coco is perfect for small to medium dogs, from the Staffordshire Terrier, Australian Shepherd, Cattle Dog and Beagle, to the Border Collie, Cocker Spaniel, Bulldog, Corgi and Schnauzer. Our Shar Pei is very comfortable in his medium furniture, but he does love to lounge on a large Bolly Beans Cushion! We recommend sizing up, if in doubt.

The large Coco works for larger breeds such as labradors, golden retrievers, groodles, german sherpherds, weimeranas, poodles and greyhounds. Unfortunately our standard furniture is not made for larger dogs but please reach out to us if you are interested in a custom order!

Why does your crate cost more?

Making our products locally has been important to us from the start. We seek to support Australian artisans, designers, suppliers and manufacturers at every possible step.

We value good design. We prioritise sustainable materials. And we subscribe to the ethos of less is more.

With Teddy, for example, your dog crate also serves as a beautiful side table, bench seat and storage solution all in one piece. Think of your Paws Room furniture as a durable investment that will become an integral part of your home.

Why do I need to wait 2-3 weeks for Teddy and Coco?

Wherever we can, we look to minimise waste, maximise durability and optimise the number of processes involved in production and shipping. In line with this approach, all our furniture is made to order.

Our artisan-made accessories are lovingly handmade and no two pieces are exactly the same. Your order will be made just for you and your pet.

Our wholesale products are usually shipped in 2-3 days. 

Do you offer custom orders?

We sure do. If you are looking for something different for your crate or couch, please email us with your request.

Most of our homewares artists and suppliers are open to bespoke commissions and are happy for you reach out to them directly - we have included the instagram details where this applies.

Will my dog chew on their crate?

Puppies chew. Shoes, paper, lego and yes, even furniture! Dogs start teething when they are a few months old and this went on with our dogs until they were about 18 months old (especially when they got bored or anxious). 

Dedicated toys can help (for example our Baker hemp rope toy is designed to hang from the inside of the Teddy crate for distraction). We recommend using the perspex side sliders with Teddy, especially for young dogs and chewers, to protect the birch plywood from sharp teeth.

Should I crate train my dog?

We had no idea how positive the crate experience would be for our dogs, especially our more anxious Shar Pei, Paolo. The RSPCA explain it better!

"Crate training your dog can be an effective training tool for puppies and adult dogs. Crate training your dog to accept and enjoy their crate must be done correctly, and takes time and effort; but it comes with many benefits, especially in relation to toilet training, and provides your dog with a safe space. However, crate training is not right for all dogs and should never take the place of appropriate exercise and enrichment. Dogs should not be left alone for prolonged periods (in or out of a crate)."

 See here for their recommendations on how to best crate train your dog.